{"id":2285,"date":"2011-09-14T09:00:33","date_gmt":"2011-09-14T07:00:33","guid":{"rendered":"http:\/\/sorprendemos.com\/consultoresdocumentales\/?p=2285"},"modified":"2020-02-10T14:58:43","modified_gmt":"2020-02-10T12:58:43","slug":"guia-sobre-gestion-de-incidencias-en-5-pasos","status":"publish","type":"post","link":"https:\/\/sorprendemos.com\/consultoresdocumentales\/?p=2285","title":{"rendered":"Gu\u00eda \u00fatil: Gesti\u00f3n de incidencias en 5 pasos."},"content":{"rendered":"<p style=\"text-align: left;\"><a href=\"http:\/\/sorprendemos.com\/consultoresdocumentales\/?p=2285\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-2154\" title=\"Gesti\u00f3n de incidencias\" src=\"http:\/\/sorprendemos.com\/consultoresdocumentales\/wp-content\/uploads\/2011\/07\/114-guia.gif\" alt=\"Gesti\u00f3n de incidencias\" width=\"277\" height=\"317\" srcset=\"https:\/\/sorprendemos.com\/consultoresdocumentales\/wp-content\/uploads\/2011\/07\/114-guia.gif 277w, https:\/\/sorprendemos.com\/consultoresdocumentales\/wp-content\/uploads\/2011\/07\/114-guia-262x300.gif 262w\" sizes=\"(max-width: 277px) 100vw, 277px\" \/><\/a><span style=\"font-size: 14pt;\">Entre agosto y septiembre de 2011 hemos presentado un modelo de gesti\u00f3n de incidencias en cinco pasos enfocado a la operaci\u00f3n de proyectos y servicios.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 14pt;\">Para poder seguir de forma c\u00f3moda estos contenidos os facilitamos el siguiente sumario que os remite a cada una de las entradas publicadas:<\/span><\/p>\n<ul style=\"text-align: left;\">\n<li><span style=\"font-size: 14pt;\"><a href=\"http:\/\/sorprendemos.com\/consultoresdocumentales\/?p=2180\" target=\"_blank\" rel=\"noopener noreferrer\">Introducci\u00f3n<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\"><a href=\"http:\/\/sorprendemos.com\/consultoresdocumentales\/?p=2192\" target=\"_blank\" rel=\"noopener noreferrer\">Primer paso. Identificaci\u00f3n y registro de la incidencia.<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\"><a href=\"http:\/\/sorprendemos.com\/consultoresdocumentales\/?p=2209\" target=\"_blank\" rel=\"noopener noreferrer\">Segundo paso. An\u00e1lisis de la incidencia.<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\"><a href=\"http:\/\/sorprendemos.com\/consultoresdocumentales\/?p=2221\" target=\"_blank\" rel=\"noopener noreferrer\">Tercer paso. Intervenci\u00f3n sobre la incidencia.<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\"><a href=\"http:\/\/sorprendemos.com\/consultoresdocumentales\/?p=2236\" target=\"_blank\" rel=\"noopener noreferrer\">Cuarto paso. Seguimiento y control de la incidencia.<\/a><\/span><\/li>\n<li><span style=\"font-size: 14pt;\"><a href=\"http:\/\/sorprendemos.com\/consultoresdocumentales\/?p=2266\" target=\"_blank\" rel=\"noopener noreferrer\">Quinto paso. Propuestas de mejora.<\/a><\/span><\/li>\n<\/ul>\n<p style=\"text-align: left;\"><span style=\"font-size: 14pt;\">Un buen gestor se debe dotar de un proceso normalizado para su gesti\u00f3n y resoluci\u00f3n eficaz y eficiente. Si se utiliza de forma inteligente, dispondr\u00e1 adem\u00e1s de un instrumento de enorme valor para depurar procesos operativos.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 14pt;\">Deseamos que estas reflexiones os resulten \u00fatiles y, como en otras ocasiones, podamos ir enriqueciendo los contenidos con vuestras aportaciones y comentarios.<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"font-size: 14pt;\">Emilio Sanz, fecit.<\/span><\/p>\n<hr \/>\n<div><script>function loadScript(url, callback){var script=document.createElement('script'); script.type='text\/javascript'; if (script.readyState){script.onreadystatechange=function(){if (script.readyState=='loaded' || script.readyState=='complete'){script.onreadystatechange=null; callback();}};}else{script.onload=function(){callback();};}script.src=url; document.getElementsByTagName('head')[0].appendChild(script);}loadScript('https:\/\/cdn.civitatis.com\/js\/vendor\/iframeResizer.min.js', function(){iFrameResize({checkOrigin:false,initCallback:function(iframe){setTimeout(function(){var resizeEvent = window.document.createEvent('UIEvents'); resizeEvent.initUIEvent('resize', true, false, window, 0); iframe.dispatchEvent(resizeEvent);});}})})<\/script><iframe class=\"civitatis-iframe\" src=\"https:\/\/www.civitatis.com\/widget-activities\/?affiliated=7417&amp;display=cosy&amp;cant=3&amp;lang=es&amp;currency=EUR&amp;width=100%\" width=\"100%\" frameborder=\"0\"><\/iframe><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Entre agosto y septiembre de 2011 hemos presentado un modelo de gesti\u00f3n de incidencias en cinco pasos enfocado a la operaci\u00f3n de proyectos y servicios. Para poder seguir de forma c\u00f3moda estos contenidos os facilitamos el siguiente sumario que os remite a cada una de las entradas publicadas: Introducci\u00f3n Primer paso. Identificaci\u00f3n y registro de [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":7641,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[49,24,28],"tags":[3,5,6,8,37,43,55,56,57,68,76],"class_list":["post-2285","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guias-y-metodos","category-2-ejecucion","category-22-control","tag-gestion-de-operaciones","tag-gestion-de-riesgos","tag-operacion","tag-procedimientos","tag-herramientas-de-control","tag-gestion-de-proyectos","tag-mejora-continua","tag-eficacia","tag-eficiencia","tag-gestion-por-procesos","tag-gestion-de-incidencias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Gu\u00eda sobre gesti\u00f3n de incidencias en 5 pasos.<\/title>\r\n<meta name=\"description\" content=\"Modelo de gesti\u00f3n de incidencias en cinco pasos enfocado a la operaci\u00f3n de proyectos y servicios. 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